hotelrankhotelrank.ai

Privacy Policy

Last updated: 12/19/2025

1. Introduction

Hotelrank.ai is committed to protecting the privacy and security of our users' personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data Controller

The data controller is:

Hotelrank.ai
Email: contact@hotelrank.ai
Website: www.hotelrank.ai

3. Data We Collect

3.1 Data You Provide Directly

We collect data that you provide directly to us:

  • First and last name
  • Professional email address
  • Phone number
  • Hotel establishment name
  • Establishment address
  • Billing information
  • Login credentials

3.2 Data Collected Automatically

When you use our platform, we automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and visit duration
  • Date and time of access
  • Platform performance data

3.3 Business Data

As part of our services, we process:

  • Customer reviews of your establishment
  • Generated responses
  • Performance statistics
  • Analytics data

4. Purpose of Processing

We use your data to:

  • Provide and improve our AI services
  • Manage your user account
  • Process payments and billing
  • Communicate with you about our services
  • Send important notifications
  • Analyze platform usage
  • Ensure system security
  • Comply with legal obligations
  • Develop new features

5. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract performance: To provide our services
  • Legitimate interests: To improve our services and ensure security
  • Consent: For marketing communications
  • Legal obligations: To comply with applicable regulations

6. Data Sharing

We may share your data with:

  • Service providers: Hosting, payment, analytics
  • Technology partners: Third-party APIs and integrations
  • Legal authorities: If required by law
  • Successors: In case of merger or acquisition

We never sell your personal data to third parties.

7. International Transfers

Your data may be transferred to and stored in countries outside the European Union. In such cases, we ensure appropriate safeguards are in place, such as:

  • European Commission Standard Contractual Clauses
  • Privacy Shield certification (where applicable)
  • European Commission adequacy decision

8. Data Security

We implement appropriate technical and organizational security measures:

  • Encryption of data in transit and at rest
  • Strict access controls
  • Continuous security monitoring
  • Regular security audits
  • Staff training on data protection
  • Incident response plans

9. Data Retention

We retain your data according to the following principles:

  • Account data: For the duration of your subscription
  • Billing data: 10 years in accordance with accounting obligations
  • Analytics data: 24 months
  • Security logs: 12 months
  • Deleted data: 30 days in backup then permanent deletion

10. Your Rights

Under GDPR, you have the following rights:

  • Right of access: Obtain a copy of your data
  • Right to rectification: Correct inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restriction: Limit processing of your data
  • Right to portability: Receive your data in a structured format
  • Right to object: Object to data processing
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at: contact@hotelrank.ai

11. Cookies and Similar Technologies

We use cookies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze platform usage
  • Improve performance

You can manage your cookie preferences through your browser settings.

12. Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any substantial changes via email or through a notification on our platform.

14. Complaints

If you believe your rights have not been respected, you can:

  • Contact us directly at contact@hotelrank.ai
  • File a complaint with your national data protection authority

15. Contact

For any questions regarding this Privacy Policy or your personal data:

Hotelrank.ai
Data Protection Officer
Email: contact@hotelrank.ai
Website: www.hotelrank.ai